Returns Policy
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Shopping Guide

Returns Policy

How to request a replacement or refund for incorrect or defective items.

BT
BTB EcostoreEditorial

Returns Policy

You may return incorrect or defective items within 3 days (for food items) to 7 days (for non-food items) of delivery for a replacement or refund. We will also pay for the return shipping costs. You should expect to receive your replacement or refund within 3 days of giving your package to the return shipper.

Please visit our Help page and indicate "Return" and your order number in the Subject line. In the Description box, please provide details about the product you would like to return or refund, including the reason (e.g. wrong product, defective, incomplete) and preferred action (replace, store credit, or refund).

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